“Paynes Passion” Privacy Policy

This privacy policy sets out how Paynes Passion uses and protects any information that you give us when you use this website. We are committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. As an ecommerce store, we comply with all regulations concerning the e-commerce industry.

What “Paynes Passion” does not collect

We do not keep or retain any payment info associated with any credit or debit cards We do not even have access to your payment methods. They are processed through a highly secure 3rd party processor that encrypts the data and keeps it secure.

What “Paynes Passion” collects?

We may collect the following information:

  • Your name
  • Your contact information including email address
  • Your demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Cookies: a cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We also use personally identifiable information that you provide to us and information about your order. This may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timelier brand and shopping experience.

What “Paynes Passion” does with the information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal Record Keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Paynes Passion will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information based on direct marketing of Paynes Passion products or other products we sell on our site. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.

“Paynes Passion” Refunds Policy.

“Paynes Passion” guarantees its products against defects in materials and workmanship.

If you feel that you have a defective product, immediately alert our customer services.

After the product is examined, if it is determined to be defective, we will replace the product at our expense. Your satisfaction is our top priority. If you are unsatisfied with your purchase, we are happy to refund or exchange your product depending on the condition of the product.

Returns and exchanges are only accepted within 10 days of the purchase date. On apparel we will accept returns on unworn and unwashed items if the sizing is wrong or if there is a defect in the said item. On all other items please let us know why you are unhappy with the product and send it back to us after you get return authorization. Returns because of change of mind is not accepted.

We’re not perfect. Sometimes we make mistakes. If we ship you the wrong item, contact customer service right away! We will send you the correct item. We pride ourselves on customer service and work diligently to provide everyone with the most unique user experience as possible. Thank You,

Paynes Passion Team.

“Paynes Passion” Refunds Policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.